Booking a ride
A booking is confirmed when we assign a driver and you receive confirmation in the app. Until then, a quoted fare is an estimate held for that route and vehicle class.
You must be able to provide a valid contact number. The pickup OTP shown in your app is how the driver confirms it is you — do not share it before the driver arrives.
Fares and charges
Local trips are charged on distance and time at the published rates for your region. Rental packages cover a set number of hours and kilometres, with published rates beyond that. Outstation trips are quoted as a fixed fare for the route.
Tolls, parking, permits and state taxes are not included in the quoted fare unless stated. Waiting beyond the free period is charged at the published waiting rate.
Cancellations
You may cancel free of charge before a driver is assigned. Once a trip is under way it cannot be cancelled without charge. See our refund and cancellation policy for the full position.
Your conduct
Smoking, alcohol and illegal substances are not permitted in our vehicles. Drivers may end a trip where a passenger is abusive, threatening or unsafe. You are responsible for damage caused to a vehicle beyond normal use.
Our liability
We arrange transport and take reasonable care in selecting and verifying drivers and vehicles. We are not liable for delays caused by traffic, weather, road closures or other events outside our control.
Nothing in these terms limits liability that cannot be limited by law. Questions go to support@travicabs.com.
Changes
We may update these terms. The version published on this page at the time you book is the one that applies to that booking.