What we collect
Your name and phone number, which are needed to book and to let your driver reach you. Your pickup and drop locations, and your device location during a trip so the vehicle can be tracked. Payment records for rides you have taken. Any identity documents you choose to upload for verification.
Why we use it
To assign a driver, price and complete your ride, take payment, provide receipts and support, and to meet legal and tax obligations. We use trip data in aggregate to improve coverage and waiting times.
Location data
We collect location while you have an active booking so we can dispatch a nearby driver and show you the vehicle on the map. You can turn location access off in your device settings, but we will not be able to dispatch accurately without it.
Who we share it with
Your first name, phone number and pickup point are shared with the assigned driver so they can complete the trip. Payment details are handled by our payment provider and are not stored on our systems. We share information with authorities where the law requires it.
We do not sell your personal information.
How long we keep it
Trip and payment records are kept for as long as tax and accounting rules require. Account information is kept while your account is open. You can ask us to close your account and delete what we are not required to keep.
Your choices
You can access, correct or delete your information from your account, or by writing to support@travicabs.com. You can opt out of marketing messages at any time; service messages about a booking will still be sent.