Cancelling before a driver is assigned
Free. Nothing is charged and any wallet amount held for the booking is released immediately.
Cancelling after a driver is assigned
Free while the driver is on the way, though we ask you to cancel as early as you can — a driver who has travelled to your pickup has lost the time.
Cancelling after the trip has started
A trip already under way cannot be cancelled without charge. You will be charged for the distance and time completed.
When we cannot find a driver
If no driver accepts your booking within the search window, the booking fails and anything reserved for it is released in full, automatically.
How refunds are returned
Amounts paid from your Travi wallet are returned to the wallet immediately. Card and UPI payments are returned to the original payment method and typically appear within five to seven working days, depending on your bank.
Disputes
If a fare looks wrong, raise it from the trip in your app or write to support@travicabs.com with the booking reference. We will review the trip record and come back to you.